Trustpilot support

99 votes

At the moment to use TrustPilot's review invitation you have to manually add a CC'ed email address to each email send to a customer. This CC'ed email goes to trustpilot and allows them to then send the customer a review invitation.

Would it be possible to add CC'ed email addresses into the email templates ? so that we do not have to manually add the trustpilot address to every email sent out.

Under consideration Integrations Suggested by: RCToyWorld (08 Jan, '19) • Upvoted: 23 Aug, '23 • Comments: 7

Comments: 7

18 Sept, '20
Paul Westwell
Now that Trustpilot are not allowing manual, copy and paste and file uploads for review requests, it is more important that this is automated as above or a direct integration to Trustpilot as available as a plugin for the big ecommerce platforms.
15 Jun, '21
Roger Widdowson
Anything that makes our lives easier is a bonus and should be available on all plans.

Really struggling to justify keeping the website at the moment. If there was a way we can get Ebay reviews somehow transferred it would be great.

Trying not to rely on Ebay or Amazon these days.
1
23 Jun, '21
Donna Blackman Merged
Could the ability to enter a bcc address on the order despatched email template be added please. For instance, for Trustpilot to save having to manually enter it every time
30 Jun, '21
Paul Merged
This is essentially the same as https://ekmcom.featureupvote.com/suggestions/26747/trustpilot-support. Please vote for both, or merge the two suggestions.
03 Jul, '21
Tom Merged
Yes definitely. When we followed the EKM blog guide for implementing Trustpilot we could never get it to work correctly and i think this is the reason why.
24 Jan, '22
Eve Bolan Admin
"add bcc address to outgoing emails" (suggested by Donna Blackman on 2021-06-23), including upvotes (11) and comments (2), was merged into this suggestion.
28 Jan
Lynne
Completely agree with you Roger Widdowson. I have 100% 5 star reviews on ebay & etsy. It would be very helpful if all reviews from anywhere were integrated into a designated area on our sites.

I've seen so many websites now which have this feature as standard & feel like I'm lagging behind them, because my website reviews are, of course, under each relevant product.