Tracking numbers from Click and Drop
After integrating the Royal Mail click and drop service have the packet/parcel tracking numbers added to the EKM order so it can be advised in the dispatch email to the customer. This will stop phone calls from our customers asking for it, plus giving an all-round better service
Comments: 3
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20 Nov, '20
PaulPlease also vote for this on Royal Mail: https://clickanddrop.uservoice.com/forums/399930-general/suggestions/40913080-send-tracking-data-back-to-ekm
and this related EKM suggestion: https://ekmcom.featureupvote.com/suggestions/91369/for-ekm-to-send-dispatch-emails-when-click-and-drop-mark-the-order-as-dispatched#comment222999 -
14 Jan, '21
DougIdeally all other tracking courier firm consignment data (especially if delivered) that is integrated / accessible for updates not just royal mail e.g. Hermes
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15 Jul, '21
Paul WestwellThis has now been implemented by Royal Mail. To automatically send dispatched emails from EKM, Click and Drop need to send an additional instruction through the API. Vote for this: https://clickanddrop.uservoice.com/forums/399930-general/suggestions/43783038-send-dispatched-email-through-ekm-integration-by-p